Effective Date: Jan 1, 2026

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Welcome to Sky Concierge.

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At Sky Concierge, we recognize the importance of protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process the information entrusted to us when you visit our website, request a quotation, make a reservation, purchase our services, or otherwise interact with Sky Concierge. By using our services, you acknowledge that you have read, understood, and accepted this Privacy Policy.

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1. Information We Collect: Depending on the services requested, Sky Concierge may collect personal and confidential information, including but not limited to:

   1. Full Name

   2. Contact Information, including email address and telephone number

   3. Nationality

   4. Date of Birth (where required)

   5. Passport, Visa, or other Travel Document information, including copies where necessary

   6. Airline

   7. Flight Number

   8. Reservation Number (PNR)

   9. Ticket Information

   10. Travel Itinerary

   11. Airport, Terminal, and Service Details

   12. Billing Information

   13. Payment-related information processed through authorized payment providers

   14. Emergency Contact Information, when voluntarily provided

   15. Accessibility Requirements or Special Assistance Requests voluntarily provided by the customer

   16. Communications exchanged with Sky Concierge

   17. Information submitted through our website or customer support channels

   18. Any other information reasonably necessary to coordinate, provide, and improve the requested services.

2. How We Use Your Information: We use your information solely for legitimate business purposes, including:

   1. Coordinating and delivering the services you request.

   2. Confirming reservations.

   3. Coordinating with airports, airlines, immigration authorities, customs authorities, government agencies, and authorized service providers when necessary.

   4. Processing payments.

   5. Responding to inquiries and customer support requests.

   6. Improving our services and customer experience.

   7. Maintaining internal records.

   8. Preventing fraud and protecting the security of our services.

   9. Complying with applicable legal and regulatory obligations.

   10. Protecting the rights, safety, and legitimate interests of Sky Concierge, our customers, employees, business partners, and service providers

   11. Sky Concierge does not sell, rent, lease, or commercially trade personal information.

3. Confidential Information: Many of the services provided by Sky Concierge involve access to highly confidential travel information. Confidential information may include, without limitation:

   1. Passport information

   2. Government-issued identification

   3. Reservation Numbers (PNRs)

   4. Airline booking information

   5. Flight itineraries

   6. Travel documentation

   7. VIP passenger information

   8. Corporate travel information

   9. Contact information

   10. Payment-related information

   11. Any other confidential travel-related information provided to us. Sky Concierge treats all confidential information with the highest level of care. Access to confidential information is granted strictly on a need-to-know basis and only to employees, contractors, and authorized service providers who require such information solely for the purpose of providing the requested services or complying with applicable legal or regulatory obligations. All personnel are required to comply with confidentiality obligations, company policies, airport regulations, applicable laws, and professional standards.

4. How We Share Your Information: Sky Concierge may disclose personal information only when reasonably necessary to provide the requested services or comply with legal obligations. Information may be shared with:

   1. Airlines

   2. Airport operators

   3. Immigration authorities

   4. Customs authorities

   5. Government agencies

   6. Authorized local service providers

   7. Payment processors

   8. Professional advisors

   9. Technology providers supporting our operations

   10. Insurance providers where necessary

   11. Other parties where disclosure is required or permitted by applicable law.

   12. We do not authorize third parties to use your personal information for their own marketing or commercial purposes.

5. International Data Transfers: Because Sky Concierge provides international airport services, your personal information may be transferred to and processed in countries other than your country of residence. Where appropriate, Sky Concierge implements commercially reasonable safeguards designed to ensure that such transfers are conducted in accordance with applicable privacy and data protection laws.

6. Data Retention: Sky Concierge retains personal information only for as long as reasonably necessary to:

   1. Provide the requested services.

   2. Fulfill contractual obligations.

   3. Comply with legal, accounting, tax, regulatory, or operational requirements.

   4. Resolve disputes.

   5. Enforce contractual rights.

   6. Protect the legitimate interests of Sky Concierge.

   7. When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of using commercially reasonable security practices, unless a longer retention period is required by applicable law.

7. Information Security: Sky Concierge implements commercially reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, destruction, or other unlawful processing. Access to personal information is limited to authorized personnel whose duties require such access. While Sky Concierge continuously reviews and improves its security practices, no electronic transmission, storage system, cybersecurity measure, or security protocol can guarantee absolute protection. Accordingly, while we make commercially reasonable efforts to safeguard personal information, Sky Concierge cannot guarantee that unauthorized access, cyber incidents, security breaches, or other events beyond our reasonable control will never occur.

8. Privacy, Confidentiality and Professional Conduct: Sky Concierge is committed to maintaining the highest standards of professionalism, discretion, confidentiality, and respect for the privacy of every passenger, client, business partner, and airport authority. Our employees, contractors, and authorized representatives are required to comply with strict internal policies regarding confidentiality, privacy, professional conduct, information security, and the handling of customer information throughout the performance of their duties. Except where expressly authorized by the customer or required for legitimate operational, legal, regulatory, or security purposes, personnel are strictly prohibited from collecting, capturing, recording, reproducing, requesting, retaining, disclosing, sharing, publishing, distributing, or otherwise using any information, documents, images, audio recordings, video recordings, communications, signatures, memorabilia, or other materials relating to passengers, clients, travel arrangements, confidential operations, or business activities for any personal purpose. Any personal information, confidential information, operational records, travel documentation, photographs, recordings, or other materials collected solely for legitimate business purposes shall be treated as strictly confidential and handled in accordance with this Privacy Policy and applicable law. Any conduct by an individual employee, contractor, or representative that violates Sky Concierge’s internal policies, confidentiality obligations, applicable laws, airport regulations, or professional standards is considered unauthorized and falls outside the scope of that individual’s assigned duties. Sky Concierge maintains appropriate selection, training, supervision, and compliance procedures designed to prevent such conduct and will take appropriate disciplinary or legal action whenever warranted.

9. Cookies and Website Analytics: Our website may use cookies and similar technologies to improve functionality, analyze website traffic, enhance user experience, and maintain website security. Users may manage cookie preferences through their browser settings. Disabling certain cookies may affect the functionality of some portions of our website.

10. Third-Party Services: Our website or services may contain links to third-party websites or rely upon third-party service providers. Sky Concierge is not responsible for the privacy practices, security measures, availability, or content of websites or services operated independently by third parties. Users are encouraged to review the privacy policies of those third parties before providing personal information.

11. Your Privacy Rights: Subject to applicable law, you may have the right to:

    1. Request access to your personal information.

    2. Request correction of inaccurate or incomplete information.

    3. Request deletion of your personal information where legally permissible.

    4. Request restriction of certain processing activities.

    5. Object to certain processing activities.

    6. Withdraw consent where processing is based upon consent.

    7. Request information regarding how your personal information is collected, processed, stored, and shared

    8. Sky Concierge may request reasonable verification of identity before responding to any privacy-related request.

12. Children’s Privacy: Sky Concierge does not knowingly collect personal information directly from children. Where services are provided to minors, all necessary information must be supplied by a parent, legal guardian, or another authorized adult responsible for the reservation.

13. Changes to this Privacy Policy: Sky Concierge reserves the right to modify this Privacy Policy at any time. Updated versions become effective immediately upon publication on our website. Continued use of our website or services constitutes acceptance of the revised Privacy Policy.

14. Contact: If you have any questions regarding this Privacy Policy, our privacy practices, or the processing of your personal information, please contact:

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Sky Concierge

Website: https://www.skyconcierge.vip

Email: info@skyconcierge.vip

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By using Sky Concierge’s website or services, you acknowledge that you have read, understood, and accepted this Privacy Policy.